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Return and Refund Policy

Digital Downloads

Effective Date: March 13, 2025

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Thank you for purchasing digital products from Glass House Coaching. We value your satisfaction and want to ensure that you are happy with your purchase. However, because of the nature of digital products, we have a strict No Refund or Return Policy for all digital items sold. Please read the following carefully.

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1. Digital Product Purchases

All sales of digital products are final. Once the product has been purchased and delivered to the customer (via download or access), we are unable to offer a refund or accept returns. This includes, but is not limited to, eBooks, downloadable guides, courses, templates, audio files, video files, and other digital content.

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2. Reasons We Do Not Offer Refunds or Returns

Due to the nature of digital products, once the product is delivered, it cannot be returned or undone. As a result, we are unable to offer refunds or returns for the following reasons:

  • Digital products are instantly accessible or downloadable, and therefore, cannot be "returned."

  • Customers can review product descriptions, previews, or samples before purchasing to ensure satisfaction with the product.

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3. Exemptions and Exceptions

While we do not offer refunds for digital products, we understand that issues may arise. We may consider refunds or exchanges in exceptional circumstances, such as:

  • Defective Files: If the product file is corrupted or does not function as described, please contact us within 2 days of purchase. We will provide a replacement file or offer an alternative solution.

  • Incorrect Product Delivered: If you received the wrong digital product or an incomplete file, please notify us immediately, and we will correct the issue by sending the correct product.

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4. How to Request a Replacement or Report an Issue

If you encounter any issues with your digital product (such as defective files, wrong product, or issues with downloads), please follow these steps:

  1. Contact us at thelifecoachchelsea@gmail.com with your order details.

  2. Clearly describe the issue, including any relevant information like error messages, screenshots, or specific problems.

  3. We will review your request and aid within [2] business days.

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5. No Refunds for Change of Mind

We do not provide refunds for digital products in the case of a change of mind, accidental purchase, or if the customer simply no longer wants the product. Please ensure you review all product details carefully before making your purchase.

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6. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please reach out to us at:

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By purchasing any digital product from Glass House Coaching, you agree to this Refund and Return Policy.

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